Useful Resources

Some of my publications

Sullivan R (2010), Choice, personalisation and delivery channels.

Sullivan R, ‘Measuring Public Value-A new area in Public Service Performance Management?’

Sullivan R (2009), ‘Choice and Personalisation in Education and Health’, Discussion Paper, Adulent Publishing

Sullivan R & Smith A (2009), ‘Difficult People and how to deal with them’, Adulent Publishing

Donnelly M & Sullivan R ‘Public Sector Quality’ Managing Service Quality journal, MCB

Sullivan R., (1999), ‘Managing Customer Service’, ISBN 0 904 391 760

Sullivan, R (1999) ‘Total Quality Management & Partnering’, Open Learning Material for the MSc in Procurement Management Course, Strathclyde Graduate Business School, Second Edition

Sullivan R.,  (1998), ‘Marketing the Organisation’,  ISBN 0 904391 74 4

Sullivan R.,  (1998), ‘Service Quality’,  ISBN  0 904391 582

Sullivan R.,  (1998), ‘Strategic Quality Management , ISBN 0 904391 71X

Sullivan, R., (1996),  ‘Strategic Quality Management’, ISBN  0 904391 23X

Sullivan, R (1996) ‘Total Quality Management & Partnering’, Open Learning Material for the MSc in Procurement Management Course, Strathclyde Graduate Business School, First Edition

Peer Reviewed Journals

Deakins D, Sullivan R & Whittam G (2002) ‘Developing business start-up support programmes: evidence from Scotland‘, International journal of entrepreneurship and innovation management’

Deakins D, Sullivan R & Whittam G (2000), ‘Developing Business Start-up Support Programmes: Evidence from Scotland’, Local Economy, Vol 15, No. 2, pp159-175

Sullivan R (2000), ‘Entrepreneurial learning and mentoring’, International Journal of Entrepreneurial Behaviour and Research, Vol6, No.3 pp160-175

Sullivan R., (2000) ‘The Entrepreneurial Spirit by D Rae’, Book Review for the International Journal of Entrepreneurial Behaviour and Research

Sullivan R.(1999)  ‘ Review of Internet Resources, ‘E-Commerce – Trading on the World Wide Web’,  International Journal of Entrepreneurial Behaviour and Research, April 1999

Deakins D., Graham L., Sullivan R & Whittam G (1998) ‘New Venture Support: an analysis of mentoring support for New and Early stage entrepreneurs’, in the Journal of Small Business and Enterprise Development, vol. 5, no2.

Sullivan R.(1998)  ‘ Review of Internet Resources, Babson College Center for Entrepreneurial Studies’, International Journal of Entrepreneurial Behaviour and Research, Feb 1998,  MCB Press, Emerald

Sullivan R.(1998) ‘ Review of Internet Resources, The Institute for Enterprise Education (IEE) – Canada’, International Journal of Entrepreneurial Behaviour and Research, January 1998, MCB Press Emerald

Sullivan R. (1997) ‘ Review of Internet Resources, ’INSEAD, The European Institute of Business Administration’, International Journal of Entrepreneurial Behaviour and Research, June 1997, MCB Press, Emerald

Sullivan R  (2002). ‘E-learning and the E-ntrepreneur’, paper presented at the 25th, National Small Business Research Conference, Brighton, November

Sullivan, R  & Smith A (2001), ‘Evolution, Development and Support of Social Entrepreneurship in Scotland’, Institute of Small Business Affairs, Conference & Proceedings, Leicester, November

Sullivan R (2001), ‘E-ntrepreneurial Learning: Chipping away at the barriers to innovation and growth’,  British Academy of Management Conference, University of Cardiff,  September.

Sullivan R (2001), ‘An investigation  into the role of franchises in facilitating Organisational Learning and Knowledge Management, British Academy of Management Working Paper, British Academy of Management Conference, University of Cardiff,  September.

Farrell T, Madden P & Sullivan R (2001), ‘Supporting Entrepreneurial Learning and Innovation’, International Conference on Entrepreneurship and Learning, Naples, Italy, June

Sullivan R & Duffy T (2001), ‘Wire to Inspire’, Small Business and Enterprise Development Conference, Leicester, March

Sullivan R (2000), ‘Using the Internet and E-Mentoring to support new start entrepreneurs’, ISBA Conference, Aberdeen, November. Proceedings of the 23rd. Institute of Small Business Affairs Conference.

Sullivan R (1999), ‘Entrepreneurial Learning’, Proceedings of the 3rd Enterprise and Learning Conference, pp196-209, November, ISBN: 0-904391-05-1

Donnelly M & Sullivan R (1999) ‘Public Sector Quality’, Proceedings of the 3rd Enterprise and Learning Conference, pp 223-233, November,  ISBN: 0-904391-05-1

Deakins D., Graham L., Sullivan R & Whittam G (1998), ‘EVALUATING START-UP SUPPORT: HOW NEW ENTREPRENEURS AND MENTORS VIEW MENTORING SUPPORT IN THE WEST OF SCOTLAND’,  Proceedings of the 21st Institute of Small Business Affairs, National Small Firms Policy & Research Conference, Durham, Vol 1, pp1-22.

Deakins D., Graham L., Sullivan R & Whittam G (1997) ‘New Venture Support: an analysis of mentoring support for New and Early stage entrepreneurs’, Proceedings of the 20th Institute of Small Business Affairs, National Small Firms Policy & Research Conference, Belfast, pp205-226,

Sullivan R (1997), ‘Multi-Level Marketing – The People’s Franchise?’, paper presented to the Small Business and Enterprise Development Conference, Sheffield, March.

Sullivan R (1997), ‘Facilitating Entrepreneurship in the Public Sector – Rhetoric or Reality?’ Small Business and Enterprise Development Conference, Sheffield, March

Deakins D., Graham L., Sullivan R & Whittam G (1997) ‘New Venture Support: an analysis of mentoring support for New and Early stage entrepreneurs’, Small Business and Enterprise Development Conference, Sheffield, March

Deakins D, Sullivan R, Whittam G and Graham L (1997) ‘Developing support for High Technology Small Firms’, 5th Annual High Technology Small Firms Conference, Manchester Business School, Manchester

Sullivan R  (2002). ‘E-learning and the E-ntrepreneur’, e presented at the 25th, National Small Business Research Conference, Brighton, November

Sullivan, R  & Smith A (2001), ‘Evolution, Development and Support of Social Entrepreneurship in Scotland’, Institute of Small Business Affairs, Conference & Proceedings, Leicester, November

Sullivan R (2000), ‘Using the Internet and E-Mentoring to support new start entrepreneurs’, ISBA Conference, Aberdeen, November

Sullivan R (1999), ‘Entrepreneurial Learning’, Proceedings of the 3rd Enterprise and Learning Conference, pp196-209,  November

Donnelly M & Sullivan R (1999) ‘Public Sector Quality’, Proceedings of the 3rd Enterprise and Learning Conference, pp 223-233, November

Deakins D & Sullivan R (1999) Entrepreneurial learning and the role of mentoring: the Renfrewshire Experience, the European Consortium for Learning Organisations Conference, ECLO, May 19-21, Glasgow,

Deakins D., Graham L., Sullivan R & Whittam G (1998), ‘EVALUATING START-UP SUPPORT: HOW NEW ENTREPRENEURS AND MENTORS VIEW MENTORING SUPPORT IN THE WEST OF SCOTLAND’, 21st Institute of Small Business Affairs, National Small Firms Policy & Research Conference, Durham,

Graham L & Sullivan R., (1998)  ‘The role of the mentor in providing support in the First Business Programme’, PERC Seminar on New Start business support, Ayrshire Management Centre, January

Sullivan R (1997) ‘Entrepreneurial Learning in ‘New Start’ Businesses with Mentoring Support : the Renfrewshire Experience’, Enterprise and Learning Conference, Paisley, September.

Deakins D., Graham L., Sullivan R & Whittam G (1997) ‘New Venture Support: an analysis of mentoring support for New and Early stage entrepreneurs’, 20th Institute of Small Business Affairs, National Small Firms Policy & Research Conference, Belfast,

Sullivan R (1997), ‘Multi-Level Marketing – The People’s Franchise?’, paper presented to the Small Business and Enterprise Development Conference, Sheffield, March.

Sullivan R (1997), ‘Facilitating Entrepreneurship in the Public Sector – Rhetoric or Reality?’ Small Business and Enterprise Development Conference, Sheffield, March

Deakins D., Graham L., Sullivan R & Whittam G (1997) ‘New Venture Support: an analysis of mentoring support for New and Early stage entrepreneurs’, Small Business and Enterprise Development Conference, Sheffield, March

Deakins D, Sullivan R (1997) ‘Developing support for High Technology Small Firms’, 5th Annual High Technology Small Firms Conference, Manchester Business School, Manchester