21 December at 11am (UK time-local)  Customer Service Webinar

21 December at 2pm (UK time-local) Strategic HR

22 December at 2pm (UK time-local)  Using Social Media/ Networking in the Public and Third Sectors.

All have limited seats so pleae send an email with the subject header as the webinar name and we will get back to you on a first come first served basis. Email to info@cse.me

The events will be on the web and you will need a PC with speakers or a headset to hear the webinar.

We will send you details of how to register after we receive your email. If we are full when we receive your email you will not receive a response due to the large numbers wishing places-sorry.

The programme has proven itself over time and people on the programme have had promotions, seen their salaries rise and pay cheques increase tremendously.

After much thought and a number of requests I have decided for 2011 to open up the programme to others. 

 The programme will allow a small number of people to gain the benefits of hands-on discussions, strategic boot camps and much more. It truly will be career changing.

The great news is that it will be affordable with a one-off sum payment or a five part payment plan.

The programme launches on January 3rd, 2011 but we will pre-launch soon and it is almost guaranteed that all places will be taken at pre-launch.

If you want details of this exclusive opportunity then please email now with Coaching Programme as the title to info@cse.me

I have decided to conduct the above seminar on 21 December just to give us all a chance to think about the role of HR in 2011 and beyond. How to get a board room voice, how to get businesses focuses, how to increase your profile and what performance measures should we use…….

Lets all meet for the webinar just act now before all places are gone!

 Its snowing really heavily here and has impacted on our face-to-face input to some great organisations today and may well do so again tomorrow.

This shows the real power of the web in delivering information and expertise regardless of the weather, location and time zone.

Anyhow sorry about those limited webinar spaces for those who missed a great iopportunity but keep coming back for really great news really soon!

I shall be  presenting at a live gig on Customer Service in late January 2011  in Glasgow, Scotland, UK if anyone fancies a really powerful, content bursting event.  

 get in touch at info@cse.me if you want more information

We only have 200 lines so places will go to the first 200 who advise of their interest. 

We are promoting this globally and the last time we ran out of lines. All you need is web access and it is entirely free!

This is our way of giving expertise back free of charge. 

 If interested please do register your interest. Head up an email : Webinar CSE with your details included in the main part of the email urgently to secure a place.

Regards

Importantly, the managerialism in the organisatiuon was being developed in ways that ‘fit the organisation’ and again was assisted by someone in the organisation who is dynamic and understands the need to operate in a business like way whilst retaining core values that differentiate the organisation and make it what it is.

I often work with CEOs in the private sector and the public sector and that work is most enjoyable as I see both them and their organisations benefit from our coaching and training.

It is right that I should reflect on the work we do and to see that it does make a real difference to people, services and product across sectors and to be proud that in some way we make real differences to the lives of real people

These organisations can and should be driven by their values, their causes, rather than the need to build empires

It is by promoting their cause be it poverty, cancer research, caring for older people that they will engage the young and the support of all

While people today are less likely to subscribe to political party membership or even church there is real drive and support on a cause by cause or issue basis

Vol orgs who understand this, who become transparent, who network using social media, who clearly articulate their cause have great opportunities.

Great opportunities to have all staff drive the cause and the organisation forward

Great opportunities to have volunteers work for and with them who have bought into their values

Great opportunities to grow their customer base as people want to use their service as they are clearly seen as an organisation that cares, an organisation that ‘walks the talk’

Our challenge is to have Vol org leaders understand the power of social media as a driver of opinion, as a catalyst for change, as a recruiting tool

The challenge is to move away from insular protectionist organisations of well meaning amateurs and to open minded, outward looking,networked professionals.

This product will be restricted and we will operate on a ‘first come first served’ basis on the day of the launch.  It is very likely the demand for this will significantly outstrip demand. Be sure of getting your copy.

We will be offering a Sneak Preview of this truly amazing product to all of you on our subscribers list who already get our email newsletter.

If you want to make sure of your copy then do ensure that you are on our list by email us at chartermark@gmail.com with the subject header ‘Add to list’

If you know of anyone in any sector Private, Public or Third who is interested in Customer Service then please ask them to subscribe. In this way they too will get early notice of the launch and how to secure their copy of this very restricted product in terms of numbers. We know from early beta testing that the product will be heavily oversubscribed but are restricting the number sold to ensure we can provide a top level of support for those who are quick off the m.

Intro

As you are aware the UK Government has just announced the detail of its Spending Review and we are likely to be involved in various arenas giving advice and providing commentary on this over the next week.  I felt therefore this was a good time to produce a brief organisational update.

The Right Now!

Online / ELearning

We have just negotiated a deal with a UK company to develop training (induction) online for their staff that will see us deliver through our latest Virtual Learning Environment. In addition, in the coming weeks we will be developing a whole suite of training for them.

The environment is awesome and combines the written word, video and audio simultaneously.

There is a need to scale up our offering on the new VLE and as such if any of the readers know of any organisation that could benefit from such an environment then please let us  know.At this point in time we are happy to consider all project small and large.

Our future

We are facing a increasing demand for our services in increasingly difficult economic times in the UK and indeed most economies and for that I must thank our hard working team who continue to deliver for us

Going global

My challenge is increasingly to work with colleagues, associates and partners to continue to achieve deliverables while I stand back and continue to develop our business in ways that continue to make us a great place to work. That challenge includes motivating our many staff and associates across the gloibe who work so well for us remotely.

Increasingly we are working to make us a fun place to work and play in this despondent era and so far so good.

In the next month we will announce a rapid overseas expansion programme that will involve staff in many areas of the world joining us and we need to adapt to meet their needs while maintaining the closeness of the group and its people.

All in all, we face exciting and challenging times as we move forward

Our Values

I will not reiterate our values here except to say that we continue to demand that we treat our people, our customers and our suppliers well,  Even where customers and others at times appear to treat us poorly we need remind ourselves that there may be undererlying reasons for this and to treat them professionally.

With our partners and associates we treat them fairly and offer transparency in our dealings so that they can decide how and when they wish to work with us in an atmosphere and culture of mutual benefit and only where we can add value to the end customer.   We will expect the same from our partners and associates,

Our Associates

Increasingly we need flexibility, expertise and a resource base that can meet the needs of our global customer base,  As such we have increased the number of associates that work with us in the last few weeks.  So welcome aboard!

I ask associates and prospective associates to let me know how we can be better at providing you with interesting work and provide you with an interesting culture and an organisation to be part of. How can we reward you for your efforts on our behalf.

Outsourcing

We will be looking to outsource a number of our web based projects in the next six months to ensure our core team will be available to focus on new, innovative products and services as we move into 2011.  In particular we are interested in people willing to work for us part or full time from their office or at home. Skills required will include WordPress, Kajabi development, Social Media development and people with experience in the Third Sector particularly in the UK.

I trust at least for our people and our associates this brings you up to date with where we are at.

To all of the team – Thank You!