Making Theory Work
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Motivating
Jul 29th
Another good day, this time in the North East of Scotland. Met a number of people in different sectors and they were all very positive and energetic. It is great to see people with vision, taking calculated risks and making it happen here in Scotland. Maybe the recession is indeed the time when the ‘tough get going’. Things are looking great and business expanding. Thanks to the team for the hard work and inspiration.
Customer Service Excellence
Jul 27th
We all know how important the customer is.
We all know that today customers are the most important aspect of any business. When searching out prices, products and services customers look at previous customer reviews, listen to ‘word of mouth’ or rely on ‘the brand’ to tell them something about service or product quality.
Would you take a taxi cab ride from a driver with no driving licence?
If you could chose the cab driven by the driver with a licence or a cab driven be a driver with no licence – which would you chose?
So why do business with a company that has unaccredited customer service when you can deal with organisations accredited by UKAS and that hold the UK Government’s Customer Service Excellence Standard?
Interested in getting your organisation accredited? Contact me directly!
chartermark@gmail.com
Elearning Work
Jul 16th
We are currently looking for associates to help us deliver e-learning and face-to-face management and leadership training for a major UK football club. If you have experience of leadership training delivery and/ or elearning delivery and are interested please contact us.
ILM Customer Service Excellence in Facilities Management Programme
Jul 15th
The new Customer Service Excellence in Facilities Management programme has now been approved by the Institute of Leadership & Management. Great Stuff and is available now!
Depression
Nov 12th
I guess a big topic globally now is the depression, recession or growth in our economies both now and in the future.
It has to be said that the experts certainly disagree on this one or at least on the timing and extent of it all.
Some, particularly Stateside are certainly of the opinion that its time to sell of the houses, the cars and the lot get the cash and live from a backpack in the next few years. Why? Well they reckon that depression will hit hard and that possessions such as house and cars will simply collapse still further in value.
If you cash in now well then you have real cash or gold bars to survive while others suffer to liquidate their assets to survive.
I suppose the optimist may say that liquidating now releases cash that you can use to buy assets at the very bottom of recession and make cash on the way back out.
The big issue is for the many Baby Boomers who just may not wish to go through all this disruption and have to stick it out.
What do you think?